Responsible for administrative tasks and related activities to support the efforts of the Marketing Services Manager and Dealer Services Supervisor. Will serve as a contact person to authorized and ProVantage dealers, and process program support claims.
-Complete various administrative tasks associated with dealer programs and general marketing services duties. Assist the team with coordinating, scheduling and executing activities related to dealer services programs, projects and meetings.
-Respond to dealer inquiries regarding programs such as dealer locator and parts discount eligibility. Monitor and process dealer claims for in warranty support and special reimbursement promotions.
-Provide support to ProVantage dealers by responding to inquiries, completing special mailings, and providing general support needs.
-Coordinate Dealer Services customer and sales report requirements as needed by staff to analyze programs and/or customer retention efforts.
-Perform customer maintenance in BPCS and participate in development of online dealer applications.
Requirements:
-2+ years Administrative experience
-Background in customer service and/or loyalty programs a plus
-Advanced PC skills including Word, Excel and PowerPoint
-Excellent written and oral communication skills
-Ability to work independently
-High School diploma
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