Skip to content

Privacy Policy

Privacy is very important to LiftMaster®

It is LiftMaster®’s policy to respect the privacy of users who visit our Web site. To ensure this, the following policy statement explains how we collect information from you as well as how it is used. This Privacy Statement does not pertain to information collected in any other manner or offline. For purposes of this Privacy Statement, “Personal Information” means individually identifiable information about you.


Passive Collection of Information

While you are on our site, we automatically track information related to your use of the site. This information may include, among other things, URL tracking information, information about your browser, your IP address, any files you download or view, your path through the Website, the date, time and frequency you spend accessing the Website and the length of time you spend reviewing certain features. We may also track usage through cookies. A cookie is a small data file written to a user's hard drive. Cookies may be used, among other things, to allow automated log-in and may contain information such as a Login ID or other information about preferences or Internet use.

In addition, if you use a Mobile App, LiftMaster® may automatically collect additional information from you related to your smart phone or other mobile device and your use of the Mobile App, including, without limitation, the numbers of times you access the Mobile App, your unique device identifier, email address, name, geo-location, mobile phone number, and may connect to your text messages or email or your contacts or address book to provide you with the Services. For purposes of this Privacy Statement, except as otherwise required by applicable law, Personal Information will not be deemed to include (i) information passively collected through the Website, a Device or a Mobile App, or (ii) aggregate or combined information (including information that relates to you but that does not specifically identify you).


Personal Identifying Information

Special Offers

If you register for contests, sweepstakes and other promotions on the Website, your information (including Personal Information) will be used for internal purposes and to provide you with information (including but not limited to information about products or services) that may be of interest to you. We may use your information to deliver information that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We may use your email address, mailing address or phone number to contact you regarding administrative notices. In addition, your information may be added to the LiftMaster® special promotions mailing list (of which you may opt-out) in order to provide you with information about LiftMaster® products and special offers from LiftMaster, and may be provided to third parties regarding products or services that may be of value to you (of which you may opt-out).

If you choose not to enter any contests, sweepstakes or other promotions on the Website, you may still sign up on the Website to be added to LiftMaster®’s special promotions list and/or receive promotional material from third parties.


How LiftMaster® Uses Information Collected

LiftMaster® uses the information we collect to improve our marketing and promotional efforts, to statistically analyze usage of the Website, to improve our content and offerings on the Website, and to customize the content and layout of the Website.

In addition, LiftMaster® may use your Personal Information and other information that we collect from your use of the Website (including any emails you may send us), the Services, your Device and Mobile Apps to provide you with Services, for troubleshooting and maintenance, to communicate with you about your account or Device, to offer you products and services. LiftMaster® may also share your Personal Information and other information we collect from you with third parties that provide us with services in connection with our provision of Services or that are otherwise acting on our behalf, such as hosting providers, call center operators, shippers, servicers, people who analyze data for us, etc.

If you register for contests, sweepstakes and other promotions on the Website, your information (including Personal Information) will be used for internal purposes and to provide you with information (including but not limited to information about products or services) that may be of interest to you. We may use your information to deliver information that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We may use your email address, mailing address or phone number to contact you regarding administrative notices. In addition, your information may be added to the LiftMaster® special promotions mailing list (of which you may opt-out) in order to provide you with information about LiftMaster® products and special offers from LiftMaster, and may be provided to third parties regarding products or services that may be of value to you (of which you may opt-out).

If you choose not to enter any contests, sweepstakes or other promotions on the Website, you may still sign up on the Website to be added to LiftMaster®’s special promotions list and/or receive promotional material from third parties.


Disclosure to Third Parties

LiftMaster® may disclose your Personal information in the aggregate to advertisers or other third parties for marketing and promotional or other purposes. When we receive your permission, we also share user information with our co-sponsors, business partners and service providers. We work with these companies to offer products or services which we believe may be valuable or useful to our visitors. Such third parties may use the information shared with them to provide these services and for marketing, advertising or other purposes, subject to their respective privacy policies.

In addition, LiftMaster® may aggregate or combine the data we collect from our users (which does not include your Personal Information) and share it with our business partners and other third parties. This aggregated or combined data may be used by LiftMaster® or the third parties for research purposes and for statistical purposes, among other uses. LiftMaster® reserves the right to disclose user or visitor information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Chamberlain's rights or property, or anyone else that could be harmed by such activities. Chamberlain may also disclose user information when we believe in good faith that the law requires it.

If LiftMaster® is involved in any merger, acquisition, sale of company assets, transition of service to another provider, or insolvency, bankruptcy or receivership, we reserve the right to transfer your information (including your Personal Information) in connection with such transaction. LiftMaster® cooperates with law enforcement agencies in identifying those who use the Website, Mobile App, Device or services for illegal activities. Therefore, LiftMaster® responds to subpoenas, warrants or other court orders regarding information concerning any users. We will, at our discretion, disclose information if we believe we are required to do so by law, believe that such disclosure is necessary to protect us from legal liability or believe we need to do so to protect someone’s safety or the integrity of the Website, Mobile Apps, Device, or services.


Review and Correction of Personal Information

You may review, correct and update certain Personal Information (such as your name and contact information) by contacting LiftMaster® though the “Contact Us” section below or by logging in to your account on the Website or through the Mobile App and updating the applicable fields.


Opting-Out

You may opt-out from having your Personal Information shared with third parties for marketing purposes by contacting us through the information provided below in “Contact Us”. You may opt-out of email marketing communications from LiftMaster® by either (i) clicking on the “Unsubscribe” link provided in the applicable marketing email and following the directions provided, or (ii) contacting us through the information provided below in “Contact Us”. Note that even if you opt-out, LiftMaster® reserves the right to contact you in the event of a service or safety notification or to respond to your communications with us.


Children

The LiftMaster® site is generally not intended for use by children. We may have features on the site which are designed to educate children through a fun activity, such as our coloring book regarding garage door safety. These features do not involve the collection of information regarding children. We do not knowingly solicit or collect any personal information about children under the age of 13 nor market to them. If a child has provided us with Personal Information, a parent or guardian of that child may contact us to have the information deleted from our records. To do so, contact LiftMaster® through the information provided below in the “Contact Us” section.


Security

Chamberlain uses reasonable security measures to safeguard the confidentiality of information that it collects. Chamberlain limits access to such information to authorized personnel only. Chamberlain uses reasonable security measures to safeguard the confidentiality of the personal identifying information in its possession, such as firewalls and Secure Socket Layers ("SSL"). Information collected by Chamberlain is stored on secured servers.


Other Sites and Third Parties

The Website and Mobile Apps may contain links to websites owned by other companies. LiftMaster does not control or endorse and is not responsible for the privacy practices of other sites or third parties to whom you may link from the Website or Mobile Apps. In addition, this Privacy Statement is not intended to describe data handling procedures for information collected by other linked websites or business partners.


California Residents: Your California Privacy Rights

California law permits customers of LiftMaster who are California residents to request and receive certain information regarding LiftMaster’s disclosure of Personal Information to third parties for their direct marketing purposes, and your choices with respect to such disclosures. To make such a request, please contact us through the information provided below in “Contact Us.”


Contact Us

The operator of this site is LiftMaster, 845 Larch Avenue, Elmhurst, Illinois, 800-528-5880. If you have any questions regarding LiftMaster’s Privacy Statement, please contact us at the above phone number.


Updates to Privacy Statement

This Privacy Statement is subject to the LiftMaster License Agreement and Terms of Use. LiftMaster® reserves the right to change this Privacy Statement at any time, and LiftMaster® is under no obligation to provide you notice of such modifications via email or other communication. Any changes to this Privacy Statement will be posted to this page as soon as reasonably possible and we will note near the top of this page the date that any changes are made and/or when they become effective. Therefore, please check this page periodically. Use of the LiftMaster® Website, the Mobile Apps, the System or the Services constitutes consent to any policies then in effect.