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BUSHING REPLACEMENT: GETTING CREDIT FOR REPLACEMENT LABOR COSTS


In January LiftMaster was alerted of a quality issue resulting in a failure of the clutch shaft bushing mechanism on Hoist (H) and Jackshaft (J) Operators. The list of affected SKUs is below. After further investigation, it has been determined that the clutch shaft bushing being utilized was out of specification for the duty-cycle that many heavy-duty, commercial applications may require. These products contain serial numbers between 3615Nxxxx and 0216Nxxxx and were produced from late August 2015 - January 12, 2016.

Please note, that only LiftMaster Jackshaft unit, models H and J have the potential of being impacted by this situation. Products such as Gearhead Hoist units and Medium-Duty products are unaffected.

INSTALLED PRODUCTS


Our testing indicates that operators used at less than 15 cycles per hour or 90 cycles per day will continue to perform for the expected life of the product. LiftMaster will be extending the warranty period on the affected models to a total of 3 years from purchase date to demonstrate our commitment to your customer’s satisfaction.

In order to insure proper operation LiftMaster strongly recommends replacing the bushings on operators installed in high cycle applications. The kit can be ordered by contacting Customer Care at 800-528-9976 or email at CDOReturns@liftmaster.com. LiftMaster will assist with labor in the form of a credit to your account in the amount of $200 per operator.

 

LIST OF IMPACTED SKU TYPES
Affected CDO Models:

Serial Numbers Between 3615Nxxxx and 0216Nxxxx Inclusive (Serial# 0316N**** and later have Good Bushings.)

• H operators (Examples: H501L5R, BH501L5L, H5043L4R, DHJ501L5R, CH751L5R)
• J operators (Examples: J575L5, BJ501L5, J5043L4, DJ501L5, CJ101L5)
• FDCL operators (Examples: FDCL5011UR, FDCL5023UL)
• GT with Manual Hoist Modification (Example: GT501L5BN – must have BN Suffix)

 

CDO Models not affected:


• GH (Examples: GH101L5, CGH103L5R, N4GH103L5R)
• GT (Example: GT501L5)
• Any T/BT/APT/ATS
• Any SD/GSD
• Any 3900/3950
• 3-Phase L5 without TEFC Motor (these were manufactured prior to August 2015)
• Single-Phase L4 (these were manufactured prior to August 2015)
• Medium Duty Operators

 

To Claim Labor Credit, choose one:

> Fill out the form below

> Call Customer Care at 800-528-9976

> Email CDOReturns@liftmaster.com


Please have the following information avaliable: 


Contact Information:
Name
LiftMaster Account Number
Contact Name
Contact email
Contact Phone Number


If Indirect Customer, please provide information above and add:
Customer Taxpayer ID #
Street Address, City State, Zip


Product Information:
Model Number
Serial Number
Invoice Number
Date Purchases
Work completed with a Kit or complete Operator

 

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For each unit affected, please submit the following:

SERIAL NUMBER
INSTALLATION DATE, IF KNOWN
DATE UPDATE COMPLETED
REPLACED WITH KIT OR WITH NEW OPERATOR?
EX: 4215XXXX, 11/20/15, 2/20/16, Kit

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